Longitudinal User Experience of a Mobile Service

Title

Longitudinal User Experience of a Mobile Service

 

Authors

Stefan Schaffer; Rene Kelpin; Norbert Reithinger

 

Abstract

In this paper we examine influencing factors and changes of perceived longitudinal user experience. An implemented mobility app for Berlin was tested in a three month field trial. The app of- fers unique features for bicyclists and integrates a gamification concept. The study consisted of three game phases. Each phase was completed by a demographic and a user experience questionnaire. Possible differences resulting from differing gamification incentives between acquired participants and voluntary participants could not be found. Further, general changes in subjective long-term user experience could not be detected. The results reveal several significant effects of age, gender, and specific user groups on pragmatic quality, attractiveness, and hedonic qualities.

The paper can be downloaded from the ISCA archive.