A Theoretical Approach to the Formation of Quality of Experience and User Behavior in Multimedia Services
Werner Robitza; Sabine Schönfellner; Alexander Raake
This paper presents a conceptual model that relates the quality formation process—as established in literature—to human behavior in multimedia consumption. It gives theoretical definitions of behavioral aspects to allow a common understanding of the terms in the User Experience and Quality of Experience communities. The work creates a basis for the predictive modeling of behavior, identifies challenges for its practical assessment, and poses research questions that will need to be answered.
The paper can be downloaded from the ISCA archive.